Returns & Exchanges

Our Commitment to Your Satisfaction

At Cotswold Outdoor Shop, we understand that finding the perfect outdoor gear is essential for your adventures. Just as our insulated jackets and waterproof equipment are crafted with precision, our returns process is designed with your complete satisfaction in mind. If your purchase doesn’t meet your expectations, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your outdoor gear fits perfectly and performs as expected in your intended environment.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Items must be in original, unworn condition with all tags attached
• Original packaging must be intact and included
• Proof of purchase (order number or receipt) must be provided
• Items must not show any signs of use, wear, or damage

Step-by-Step Return Process

Step 1: Submit Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

We’ll email you a Return Authorization Number and detailed shipping instructions within 1-2 business days.

Step 3: Package Your Items

Carefully pack the items in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Ship your return package to our address using a trackable shipping method. We recommend insuring your return package.

Step 5: Processing & Refund

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Request Template

Copy and paste the template below into an email to [email protected] with the subject line “Return Request – [Your Order Number]”:

Refund Information

Refund Processing Time

Once we receive your return:

• Refunds are processed within 3-5 business days of receiving your returned items
• The refund will be issued to your original payment method
• Shipping costs are non-refundable, unless the return is due to our error or a defective product

When to Expect Your Refund

The time it takes for your refund to appear in your account depends on your payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your refund
• PayPal: 3-5 business days after we process your refund

Exchange Process

For exchanges to a different size or color:

• Follow the same return process outlined above
• Clearly indicate in your return request the item you’d like to exchange for
• We’ll ship your replacement item once we receive your return
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference

Defective or Incorrect Items

If you receive a defective item or incorrect product:

• Contact us immediately at [email protected]
• We’ll provide a prepaid return shipping label at our expense
• We’ll prioritize processing your replacement or refund