Term and Conditions

Last Updated: December 2024

Welcome to Cotswold Outdoor Shop. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information

2.1 Product Description

We specialize in high-performance outdoor apparel including:

• Insulated Jackets: Advanced thermal protection for cold conditions
• Lifestyle Jackets: Versatile designs for urban and casual wear
• Ski Jackets: Technical gear for winter sports
• Softshell Jackets: Breathable, flexible outer layers
• Vests & Gilets: Lightweight core protection
• Waterproof Jackets: Fully sealed protection against rain and moisture
• Windproof Jackets: Specialized protection against harsh winds

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Product Information

We make every effort to display product colors and features as accurately as possible, but cannot guarantee that your device’s display will accurately reflect the actual product.

3.1 Order Process

Your order represents an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

All prices are in US Dollars (USD) and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4.1 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

4.2 Shipping Methods

4.3 Delivery Areas

We ship globally with the exception of some Asian countries and remote locations. Delivery times are estimates and may vary based on destination and customs processing.

4.4 Delivery Responsibilities

Once the carrier accepts your package, risk of loss passes to you. You are responsible for:

• Providing accurate shipping address
• Being available to accept delivery
• Any additional customs fees or import duties

5.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

5.2 Return Conditions

To be eligible for return or exchange, items must:

• Be in original, unworn condition with all tags attached
• Have intact original packaging
• Include proof of purchase (order number or receipt)
• Show no signs of use, wear, or damage

5.3 Return Process

Follow these steps for returns:

1. Submit return request via email within 15 days
2. Receive return authorization and instructions
3. Package items with original packaging and tags
4. Ship using trackable method to our returns address
5. Wait for processing and refund (3-5 business days after receipt)

5.4 Refunds

Refunds are processed to your original payment method within 3-5 business days of receiving your return. Shipping costs are non-refundable unless the return is due to our error or a defective product.

All content on this website, including text, graphics, logos, images, and software, is the property of Cotswold Outdoor Shop or our content suppliers and protected by international copyright laws.

You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or logos without authorization
• Use automated systems to extract data from our website

As a user of our website, you agree to:

• Provide accurate and complete information
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with the website’s functionality
• Comply with all applicable laws and regulations

Cotswold Outdoor Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits or data
• Damages resulting from improper use of our products
• Delivery delays caused by carriers or customs
• Events beyond our reasonable control (force majeure)

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your data as described in our Privacy Policy.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Butte, Montana.

Our Commitment to You: At Cotswold Outdoor Shop, we’re dedicated to ensuring your outdoor adventures are supported by reliable gear and exceptional service. These terms are designed to create a transparent and trustworthy relationship with our valued customers.